Support Services
The network offers a wide range of supporting services:
Technical Support
Several levels of technical support are available via your usual Solaglas contacts.
- Employees at each site receive technical training in order to be able to answer the day-to-day queries of customers. This is in addition to all the technical information available via the website, the literature and the printed Glass Guide.
- For more complex enquiries, our network of businesses can draw on the back-up of the Solaglas Technical Support Group; a team of functional specialists who also have direct access to the technical experts within Saint-Gobain Glass.
- For customers wishing to handle and process coated glass products, extensive information is available relating to best-practise. Where appropriate, on-site support can be given to ensure the correct processes are in place.
Marketing Support
A wide range of marketing support is available for customers. Please speak with your usual Solaglas contacts for further information. Such support includes:
- Printed literature.
- Additional point-of-sale materials.
- Product samples.
Bespoke customer support can be arranged, where sales justify the costs of providing this service. Please discuss this with your account manager. This may include:
- Personalised literature.
- Assistance with the development of your own promotional materials.
- Product training.
A visit from the Solatruck display vehicle, to see glass ‘in situ’.
Electronic Ordering and Invoicing
Customers are encouraged to develop electronic links for placing orders and for receiving invoices. This offers many advantages such as:
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A faster, simpler and more efficient process for both parties.
- The elimination of double entry errors.
- Automatic despatch of order confirmations.
If you wish to explore this further, please speak with your usual Solaglas contacts.
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